Reference

What You Need to Know Before You Start

Access to xe66net depends on your local law and the eligible regions we serve — if you are in Bangladesh, read these terms carefully before opening an account.

Eligibility by local lawbKash, Nagad, Rocket wallet conditionsAccount terms apply on registrationDispute process outlinedPolicy updates notified via account
xe66net What You Need to Know Before You Start
CONTACT CHANNELS

How to Reach Us on Legal Matters

If you have a question about account eligibility, a dispute over a bKash or Nagad transaction, or a request to review your personal data, our support team handles these through the channels below. For policy-related requests specifically, email gives you a written record and the fastest resolution path.

Email Support Send legal or account policy queries directly to our support email. Written requests get a logged response, which is useful for dispute records and data access requests.
Live Chat Reach the support team through live chat on the platform. Available for account-level queries including wallet verification issues with bKash, Nagad or Rocket.
Account Help Centre The help centre inside your account covers common legal and policy questions. Use it to find the dispute submission form and the data request process without waiting for a reply.
DATA AND SECURITY

How We Handle Your Account and Data

Your account security and personal data are governed by the conditions you accepted at registration. We hold your information only for as long as needed to operate your account and meet legal obligations. You can request a copy of your data or ask us to correct inaccurate records by contacting our support team through the email channel.

Data Retention We keep account and transaction records — including bKash, Nagad and Rocket payment history — for the period required by our operating obligations. Closed accounts are not deleted immediately.
Cookie Policy Cookies are used to maintain your session and remember account preferences on mobile and desktop. You can manage cookie settings through your browser, though disabling them may affect account access.
Account Security Your account is protected with an OTP verification step at login. Never share your PIN or OTP with anyone — our team will never ask for it through chat or email.
Data Access Requests To request a copy of your personal data or ask for corrections, email our support team with your registered account details. We process these requests within a reasonable period.

Legal and Policy Questions Answered

These are the questions we hear most often about account eligibility, data rights and how our legal terms apply to wallet transactions. If your question is not covered here, use the email support channel for a written response.

Access depends on your local law and eligible region. You are responsible for confirming whether using the platform is lawful where you are located. We do not make that determination for you.

Funds in a suspended account wallet are handled according to our account resolution policy. Contact support via email with your account details and transaction reference to begin the review process.

Email our support team from the address linked to your account. Include your registered details and the specific data you are requesting. We respond within a reasonable timeframe and log all requests.

You can request account closure and data deletion through support. Some records — including Rocket, bKash and Nagad transaction logs — are retained for the period required by our legal obligations before removal.

We notify you of material policy updates through your registered account. Continuing to use the platform after an update is posted means you accept the revised terms, so check your account notifications regularly.

Raise a dispute through the help centre form or via email support within the timeframe stated in our dispute policy. Include the transaction reference from your bKash, Nagad or Rocket app as supporting evidence.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.